As Belgium steps into 2025, the landscape of IT support is undergoing a significant transformation. While advanced technologies like AI and automation are reshaping many industries, the essential role of 1st and 2nd level IT support remains steadfast. These levels of support, particularly in environments using Microsoft applications such as CoPilot, Teams, and O365, continue to be vital for business operations. Let’s dive into the trends shaping the future of IT support in Belgium, with a focus on the critical importance of helpdesk roles and hardware/software troubleshooting.